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It is FastKlean’s policy to provide services of a consistently high quality to our customers and to establish objectives and processes necessary to deliver results in accordance with customer and legal requirements.
We are customer focussed with the aim of enhancing customer satisfaction.
Fastklean is committed to quality and to implementing and continuously improving our Quality Management System.
In order to do so, we have established quality objectives that are not only relevant to every part of the business but to the company also.
The Company’s objectives are:
These objectives will be measured through Key Performance Indicators and achieved by a continuous process of appraisal and when areas for change are identified, these are introduced following careful assessment, including a cost benefit analysis for the improvement of the service to our customers and the enhancement of the management system as a whole.
Other elements included in our Quality Management System framework are:
As each of our clients have their own individual requirements, we adapt our procedures to meet their specified needs, whilst ensuring that our standard work and method instructions are followed by our staff, to achieve the consistently high standards that we set ourselves.
We strive to provide our customers with products and services which meet and even exceed their expectations. Fastklean is committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
As a professional cleaning company, we take great care to ensure that all our cleaners undertake their activities professionally, however, FastKlean is aware that we can continually improve and that, despite our best efforts, failures may sometimes occur. We continuously monitor our services and take immediate action to correct any deficiencies in our processes and operations.
Nevertheless, on the rare occasions when we do experience problems, we rely on our customers to tell us whether an acceptable standard of cleaning has been met, so we can make improvements in our service in order to meet customer expectation and satisfaction.
It is only by receiving continuous feedback from both our staff and managers, together with performance data and feedback from our clients, that we can implement the necessary actions to both correct any immediate problems and to take longer term action to prevent possible recurrence.
As we are constantly striving to improve the quality of our services and meet clients’ expectations, we ensure that all employees are adequately trained and are fully familiar with the Company’s commitment to providing services of consistent excellence.
Our Quality Management policy is reviewed annually and is available on our website and is also included in the staff handbook. We require all associates to read the policy and to embed the ethos into their practices.
The Managing Director is ultimately responsible for quality but all employees are encouraged to be responsible for the quality of the service or product that is within their direct responsibility.
Next Review Due: December 2018
