FastKlean Business Development Manager – Responsibilities

Responsibilities of Members of the FastKlean Business Development team are expected to:
- Bring in their own clients, for which they receive a commission of 7% on a monthly basis, should the client choose to become a regular.
- Contact potential leads, provided by FastKlean and work towards building a mutually beneficial business relationship. Our online system provides the inquiries; all that’s left is to call and arrange a meeting.
- Perform a quick check with the Company house before each visit to a client’s premises. Read through their website, take note of how long they’ve been in business and familiarise yourself with what they do.
- Ensure that meetings are confirmed at least one day in advance, and take the time to remind the prospects, in case they’ve forgotten.
- Always arrive on time – at least ten minutes early. Should you happen to be running late, call to let them.
- Uphold a professional dress code at all times. Dress smartly, don’t smoke before the meeting, always be neat and presentable.
Once you arrive at your meeting:
Introduce yourself and allow the client to tell you what they need. Ask questions and listen. Educate them about FastKlean - familiarise them with our accreditations, tell them how long we’ve been in business, how many cleaners we have got, and how well-trained our teams are. Introduce our green cleaning partner - Eco Bravo and its products. Questions that you need to ask:
- How many people work at their premises?
- Do they have a kitchen?
- Do they have toilets, and how are they separated – male/female/disabled, etc.
- Where is the waste to be left and what day is it collected on?
- Do they have a dishwasher?
- Remember to ask if there is anything specific that our teams would need to take into consideration
After the most important things are out of the way, you can proceed to asking about:
- Who cleans their windows?
- Who takes care of their upholstery (carpets, sofas, chairs) or computers and electronic equipment?
- When they need our proposals by?
- What is their budget (ask nicely!)
Let the prospect know that we would be delighted to have them as a client, and we want to work with them. Assure them that we are going to do our best to meet their budget. Ask them why they aren’t happy with their current cleaning service provider. Assure them that they will have a dedicated account manager, along with specialised supervisors who monitor the quality of service regularly. After returning from a meeting with a prospective client, take the time to prepare a quotation by putting together an email consisting of:
- The quotation, along with your calculations
- Our Online Brochures
- Our Insurance Policy
- Copy antoaneta@fastklean.co.uk
Shortly after sending your email, call them to confirm that they have indeed received the quotation. Follow up in 2 days to see if they are still interested
Continue with the follow-up calls and emails every week to keep them warm.
Weekly tasks
- Set aside two full days for meetings
- Use your spare time on calls and follow-ups regarding previous enquires and visits that remain in the system
- Daily LinkedIn maintenance and posting
- Follow up on calls
- Help the office team
- Look after the clients, continue building a positive and mutually beneficial business partnership
- Call the clients on a monthly basis to see if they are happy with our services
- Arrange monthly meetings, take them out to coffee or lunch. Use this opportunity to ask for referrals
- Prepare a detailed weekly report
Weekly Reporting: FastKleans Business Development Managers are expected to file weekly reports, consisting of:
- The number of calls that they have made to clients, along with a short summary of how they went
- The number of emails that they have sent
- The number of new LinkedIn connections that they’ve established
- The number of prospects that they have converted to clients
- The number of follow-ups they have carried out.
The above metrics allow us to monitor the performance, not just of the Business Development Team, but also the company as a whole.
Furthermore, all of our key personnel must understand our position within the market. We offer expedient and effective cleaning services, in line with the highest industry standards for excellence, at no added cost for the environment. This means that:
- Our services are “green”, and therefore – safe for the cleaners, customers and the environment.
- Our teams are trained in every aspect of eco-friendly domestic and commercial cleaning.
- All of this is achieved without compromising the quality of service.
Your goal, as a Business Development Manager, is to convey the above information, all the while underlining the immense value that the clients will receive from our services. We can provide our clients with different options, in accordance with their budget:
- The bare minimum that you can offer is £13 per hour on the volume of hours
- The maximum that you should aim for is £16 per hour.
Therefore, if the client is not willing to sign up for £16/hour, you can always negotiate a better deal for them.
Please keep in mind that the above is crucial for the long-term success of our business. Ideally, you will be converting new clients on a weekly basis.
Before you go to a meeting, please take the time and go through all of the information that we’ve got on the given prospect or client:
- What are their needs and wants?
- Have they worked with us previously?
- How long have they been in business (Check with the Company House)?
- How many clients do they have?
Please make sure to always arrive ten to fifteen minutes earlier. Be presentable and dress smartly, as per the company dress code. Always carry business cards, as well as brochures with you. During your meeting with a prospective client, you need to introduce our company, give them a brief summary of how long we’ve been in business, and explain why we do what we do (use the Eco-friendliness angle). Inform them that, by choosing us, they will benefit from:
- Professionally trained cleaners with long years of experience in the field
- Entirely eco-friendly procedures
- Dedicated account managers and supervisors
Please remember that

You never get a second chance to make a first impression
Your initial meeting with a prospect is, therefore, crucial for their long-term relationship with our business. You need to be calm, collected and confident.
- You are the representative of a well-established, first-choice provider of domestic and cleaning services, based in London – the very heart of the United Kingdom.
- You are backed up by the collective knowledge and experience of professionals, who have dedicated their entire lives to perfecting their craft.
- You are part of a group, which has taken a firm stance against plastics, toxins and chemical pollution.
- You are making a difference.
Always keep these points in the back of your head. They will help you remain calm and professional, all the while, allowing you to better convey the benefits that your prospect stands to enjoy.

After you convert a client
When you start building your client base, you want to keep your clients happy. Once your prospect signs up, keep them warm by contacting them via emails, phone calls and in person. A few months down the road, you can begin asking for referrals. Maybe they have a family member or a friend who could use our services. Perhaps their business can benefit from an additional procedure every now and then. Or maybe, their business partners are dissatisfied with their current provider of cleaning services. You’ll never know unless you ask! Remember – you will only get the opportunity to do this if you take good care of them. If you keep them happy and ensure that they have all of their needs met, they will be more than glad to provide you with.

Tender
You are expected to know how to apply for and handle your own tenders. In our database, you will find all the necessary information, policies and templates to learn how to do it. Your progress on the matter should be filed along with your weekly report.
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FastKlean Business Development Manager – Responsibilities

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