Client Case Study: Special Olympics
Client Background
The Committee’s responsibilities include dealing with and organising the Olympic Games for disabled people.
Services Provided by Fastklean
The Special Olympics main branch is located in the same premises as another FastKlean client, ‘EDM Media’. After spending weeks looking for and months using other cleaning companies FastKlean were approached following their recommendation.
A meeting was hastily arranged and we were able to discuss all their requirements and demonstrate the reliability of our operatives, many of whom have worked for the company for more than 5 years. The detailed description on the duties that needed to be undertaken did not daunt us.
The premises are mainly used for conferences and visits from VIP guests so a well maintained and clean environment is essential. Other companies had let them down when cleaners failed to arrive on days or did not provide the service to an acceptable standard.
A written quotation and comprehensive job specification were emailed the day of the meeting and, the following day, we were approved as their preferred supplier for cleaning services.
The comprehensive job description was given to each of the cleaners and our on-site supervisor to ensure they were aware of all the cleaning demands and their duties.
To this day they remain a FastKlean client and our cleaners are not only responsible for cleaning of corridors leading to the floor where their office is based but now also for the entire premises itself. This includes:
- Lift areas
- Corridor and utility areas
- Offices
- Toilet Areas
- Stairways and landings
- Work desks, PC equipment and printing machinery
- Windows and Doors